Setting the threshold of Negative and Positive Feedback
This post will show you how to set the threshold of what is considered Negative and Positive Feedback. 1) Log into...
Changing the feedback request “From” email address
This post will show you how to change the “From” (aka Sender) email address. By default ReviewAbility will use the...
Editing Email Templates
This post shows you how to edit the Email Templates _ _ _ _ _ _ _ _ _ _...
Replacing the Google Map with a Logo or Image
This post shows you how to replace the Google Map in Emails. If you are running an “online business” or a “home-based...
Setting up Online Reviews Links
This post shows you how to set up Online Review Links ReviewAbility will only show your online review links to...
Editing the Positive and Negative Feedback Page
This post shows you how to edit the content that will be shown when a customer leaves Positive or Negative...
Asking for “Rating only” versus written feedback
This post shows you how to change your feedback settings to only ask customers for a rating – but not...
Using the “Unique Feedback URL” to request feedback
This post shows you how to retrieve and use the “Unique Feedback URL” for your Business The unique “Feedback URL” can...
Adding Review Links to the Thank You Email
This post shows you how to add links to review and social media sites (such as Yelp, Facebook, Google+ etc)...
List of all available Online Review Sites
The following is a list of all third-party online review sites currently available in ReviewAbility. Please refer to this post...
Adding a Company Logo to the Email Header
This post shows you how to add a “Company Logo” to your Feedback Request Emails. The logo will also be added to...
Adding a Banner to the Feedback Pages
The following post describes how to add a banner to the Feedback Page. _ _ _ _ _ _ _...
Checklist for receiving email alerts
The following post will assist you in assuring that you receive email alerts. 1) Log into your account and check...
Responding privately or publicly to feedback received
ReviewAbility allows you to respond to your customer feedback “Privately” and / or “Publicly” Screenshot showing the response options in...
Repeat Customer Feedback
ReviewAbility offers the ability to track a customer’s happiness repeatedly – such as after each visit, each service, policy renewals...
Copy / Paste Feedback to Online Review
ReviewAbility allows a customer to copy the feedback they just left, to use as a basis for an online review...