Knowledge Base

• Adding a Customer
• Deleting a Customer
• Updating a Customers Information
• Importing multiple Customers from a List
• Security Alert – Windows XP and Internet Explorer

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• Setting the threshold of Negative and Positive Feedback
• Changing the feedback request “From” email address
• Editing Email Templates
• Replacing the Google Map with a Logo or Image
• Setting up Online Reviews Links
• Editing the Positive and Negative Feedback Page
• Asking for “Rating only” versus written feedback
• Using the “Unique Feedback URL” to request feedback
• Adding Review Links to the Thank You Email
• List of all available Online Review Sites

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• Online Review Monitoring for an individual Business
• Performance Report
• Notification Settings and Email Alerts

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• Asking for “Rating only” versus written feedback
• Repeat Customer Feedback
• Copy / Paste Feedback to Online Review

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• I don’t have my customers email addresses
• Why syndicating and posting duplicate reviews is bad
• Increasing Online Review Conversions
• Checklist for receiving email alerts
• Responding privately or publicly to feedback received

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• Using the “Unique Feedback URL” to request feedback
• Is ReviewAbility a Secure System?

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